Every established business owner has drilled into their staff that the customer is always right – the problem with this statement is the customer isn’t always right and to think otherwise can result in a serious disservice to you, your company and more importantly your customers. Replacement window and door installations are bespoke products as they are designed, manufactured and installed by the installation company. Therefore, the installer is the designer, surveyor and installer of this manufactured bespoke product and holds legal obligations to the consumer as the person/company having the professional knowledge. The installer is duty bound to know […]
from MyTradeTV » Glazing http://www.mytrade.tv/2016/05/24/the-customer-is-not-always-right-heres-why/
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